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Logistics Customer Care Representative

Cleveland, OH 44114

Posted: 12/03/2020 Employment Type: Temp-to-Perm Industry: Customer Service Job Number: 22 – 154801 kd Pay Rate: $13/hr temp; $14/hr perm

Job Description

A local transportation company is seeking a Logistics Customer Care Representative for an immediate opportunity.  You will work Monday through Friday from 9 a.m. to 6 p.m. 


  • Answer customer/driver calls timely and efficiently
  • Utilize dispatch software to dispatch orders to drivers and assign transports to drivers
  • Collaborate with internal personnel, external partners, and independent contractors
  • Manage timely input, dispatch, pick-up, and delivery of every orders
  • Focus on client’s needs and provide excellent service standards
  • Troubleshoot all shipment/client problems, resolve, document, and report all service failures
  • Timely complete and submit all forms for processing

Job Requirements


  • Must have a High School Diploma or GED, some college is preferred
  • Must have 2+ years of experience in trucking industry, brokerage, sales/service or dispatching
  • Must have proficient MS Office skills and be able to type 45+ wpm
  • Must have strong communication, listening, problem-solving, and organizational skills
  • Must be punctual, meticulous, courteous, professional, and reliable
  • Must have the ability to work independently
  • Must be highly detail-oriented with the ability to provide follow-up assistance 

Only candidate that can pass a background check and drug screen will be considered.  This company offers a great benefit package upon permanent hire.

For an immediate interview, please call 330-225-0137 or submit your resume to

Additional Information

Area Professionals is a division of Area Temps, a staffing industry leader in Northeastern Ohio since 1987.  The Area Professionals team specializes in direct hire and contract recruiting at the professional, mid-management and executive levels.

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