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Customer Service Specialist

Cleveland, OH 44135 | Direct Hire

Post Date: 04/20/2018 Job ID: 01 - 138413 ge Industry: Customer Service Pay Rate: $11/hr + monthly performance based commissions

A large company is seeking a Customer Service Specialist for a full-time opportunity.  This position requires you to work various shifts, 7 days each week. 

Job Duties:

  • Greet members as they arrive and assist with questions and concerns
  • Review daily game plan and reservation manifest for special requests
  • Work productively with shutters, service agents, return service specialist, and managers to ensure proper vehicle supply
  • Maintain clean, low mileage fleet mix, complete vehicle inspections, and ensure hangtags are completed correctly
  • Return failed inspection units back to production for re-cleaning and service agent coaching
  • Facilitate change of equipment vehicles or additional equipment
  • Document and communicate customer service issues to management
  • Keep aisle area organized and clean, direct customers to the exit booth, provide local directions, maps, and return directions
  • Identify and communicate areas of opportunity for improved service delivery

Qualifications:

  • Must be at least 18 years old
  • Must have a High School Diploma or GED
  • Must have a minimum of 2 years face-to-face customer service experience
  • Must have a valid driver’s license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
  • No drug or alcohol related convictions on driving record in the past 5 years
  • Must be authorized to work in the United States
  • Apart from religious observations, must be able to work various shifts, 7 days each week 

Only candidates that can pass a background, BMV check, and drug screen will be considered.

For an immediate interview, please call 216-706-7347 or submit your resume to lakewood@areatemps.com.

Area Professionals is a division of Area Temps, a staffing industry leader in Northeastern Ohio since 1987.  The Area Professionals team specializes in direct hire and contract recruiting at the professional, mid-management and executive levels.

Area Professionals

With over 20 years of experience and a client base that ranges from industry leaders in Northeast Ohio to international Fortune 500 corporations, Area Professionals can provide unique advantages when you are ready to make a career move. Our recruiters have developed a national network of professional contacts in a wide range of industries. But we haven't forgotten the importance of personal service and attention to detail. Above all, we believe it's important to establish a relationship of trust with both our candidates and our client companies. We realize that today's successful job applicant will be part of our referral network tomorrow, and a potential hiring contact in the future!

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