Account Manager

A business service company is seeking an Account Manager to provide assistant to customers and vendors.  Work hours are Monday through Friday, from 8 a.m. to 5 p.m. 

Job Responsibilities:

• Respond to all inbound calls for service
• Resolve issues and concerns or take action that will correct the problem
• Generate quotes for clients and provide cost effective options to resolve customer service issues
• Manage work request and ensure all contractor performance issues are reported
• Ensure all follow-up calls are managed and performance reports are generated and distributed
• Participate in On-Call responsibilities and perform all duties
• Monitor service areas and report deficiencies
• Attend any required meetings and conference calls
• Pursue educational options that will positively impact work performance
• Maintain an orderly work space and maintain regular attendance records
• Adhere to all policies in Company’s Handbook
• Perform other duties as needed

Qualifications:

• Must have the ability to read and comprehend simple instructions, short correspondence, and memos
• Must be able to present information effectively to one-on-one and small groups
• Must have the ability to apply common sense understanding to carry out instructions and deal with problems
• Must be computer literate
• Must have excellent communication and organizational skills
• Must have an articulate phone presence
• Must be able to follow and abide by all company policies and guidelines
• Must maintain a positive and professional image
• Must have a solid work history with no attendance issues 

Only candidates that can pass a background check and drug screen will be considered.

For an immediate interview, please call 440-253-2983 or submit your resume to parma@areatemps.com.